Refund Policy

1. Overview

At Three Four Sàrl, we stand behind DuoSync and want you to be completely satisfied with your purchase. This Refund Policy outlines the circumstances under which refunds are available and the process for requesting them.

2. 14-Day Money-Back Guarantee

2.1 First Purchase Protection

If you're not satisfied with DuoSync, you can request a full refund within 14 days of your first purchase. This applies to:

• First-time monthly subscription purchases
• First-time annual subscription purchases
• Users who have never previously subscribed to DuoSync

2.2 What's Covered

The 14-day guarantee covers your initial subscription fee in full, regardless of usage during the trial period. You'll receive a complete refund with no questions asked.

2.3 How to Request

To request your 14-day refund, simply email us at contact@duosync.app with "14-Day Refund Request" in the subject line. Include your account email address and we'll process your refund within 2-3 business days.

3. Annual Subscription Refunds

3.1 Prorated Refunds

For annual subscriptions purchased after your first purchase, we offer prorated refunds based on the unused portion of your subscription:

• Refunds are calculated from the date of cancellation
• Minimum unused time for refund eligibility: 30 days
• Processing fee: $2.99 to cover transaction costs

3.2 Calculation Example

If you cancel an annual subscription ($47.99) after 8 months of use:

• Unused portion: 4 months (33% of year)
• Refund amount: $47.99 × 0.33 = $15.84
• Less processing fee: $15.84 - $2.99 = $12.85

4. Monthly Subscription Refunds

4.1 Free Trial Period

Monthly subscriptions include a 7-day free trial. You can cancel during this period without any charges.

4.2 After Free Trial

Monthly subscriptions are generally not refundable after the free trial period, except:

• Technical issues preventing app usage
• Billing errors or unauthorized charges
• Service outages lasting more than 24 hours

5. Platform-Specific Refund Policies

5.1 Apple App Store

For subscriptions purchased through the Apple App Store:

• Refund requests must be submitted directly to Apple
• Apple's refund policy and terms apply
• We can assist by providing purchase confirmation details
• Contact Apple Support or visit reportaproblem.apple.com

5.2 Google Play Store

For subscriptions purchased through Google Play:

• Refund requests must be submitted directly to Google
• Google's refund policy and terms apply
• We can provide support documentation if needed
• Contact Google Play Support or visit play.google.com

5.3 Direct Stripe Payments

For subscriptions purchased directly through our website:

• Contact us directly for refund requests
• This refund policy applies in full
• Refunds processed back to original payment method

6. Refund Process

7. Processing Times

7.1 Standard Processing

• Request Review: Within 24 hours
• Refund Processing: 2-3 business days
• Bank Processing: 3-7 business days (varies by bank)

7.2 Factors Affecting Processing Time

• Your bank's processing policies
• Original payment method used
• International transactions may take longer
• Weekends and holidays may cause delays

8. Non-Refundable Situations

Refunds are generally not available in these situations:

• Subscriptions beyond the 14-day first purchase window (except annual prorated)
• Free trial cancellations (no charge to refund)
• Misuse or violation of Terms of Service
• Requests made more than 30 days after purchase (except annual subscriptions)
• Digital content that has been substantially used

9. Account Status After Refund

9.1 Service Access

After a refund is processed:

• Premium features are immediately disabled
• Your account reverts to the free plan
• Conversation history and progress remain saved
• You can resubscribe at any time

9.2 Data Retention

Refunds don't affect your account data:

• All conversation data remains intact
• Progress and favorites are preserved
• Account settings are maintained

10. Billing Errors and Disputes

10.1 Unauthorized Charges

If you notice unauthorized charges:

• Contact us immediately at contact@duosync.app
• We'll investigate and reverse unauthorized charges
• We may require additional verification for security

10.2 Double Billing

If you're accidentally charged twice:

• We'll promptly refund the duplicate charge
• No impact on your subscription status
• Usually resolved within 24 hours

11. Technical Issues

11.1 Service Outages

For significant service disruptions:

• Outages lasting 24+ hours: Prorated refund for affected period
• Multiple outages in a month: Partial month refund
• Data loss incidents: Full refund regardless of usage

11.2 App Functionality Issues

If technical problems prevent app usage:

• We'll work to resolve the issue first
• Refunds available if issue can't be resolved within 7 days
• Partial refunds for partial service interruption

12. Special Circumstances

12.1 Compassionate Refunds

We may offer refunds outside normal policy for:

• Serious illness or family emergencies
• Financial hardship situations
• Military deployment
• Other exceptional circumstances

12.2 Gift Subscriptions

For gift subscription refunds:

• Same 14-day policy applies from purchase date
• Refund goes to the original purchaser
• Recipient notification of cancellation

13. Contact Information

14. Changes to Refund Policy

We may update this Refund Policy to reflect changes in our services or legal requirements. Changes will be posted on our website and users will be notified of significant changes through email or in-app notifications.

15. Legal Compliance

This refund policy complies with applicable consumer protection laws in Switzerland, the European Union, and other jurisdictions where DuoSync is available. Your statutory rights are not affected by this policy.